Getting Started With Your New StanaCard Account

Recently there seems to be a bit of confusion as to what exactly needs to be done to get started with your StanaCard account.

1. Make sure you have entered your numbers correctly.

A “Registered Number” is simply your phone number. The most common registered number is a personal cell phone number. You can also enter house numbers or friend’s numbers, but you cannot register work numbers. Please only enter a friend’s number if he will always be using your account, because we cannot remove registered numbers. You do not need to enter these like a number that you would call internationally, you just need to enter them like anyone in your current country would dial them. For example, for US numbers, you just need to enter the 3-digit area code, followed by the 7-digit number.

A “SmartDial Number” is a local number that we give you with your local area code. When you make a SmartDial, you will pick the area code that you want, and we will assign you a number. You will then enter the international number that you want to reach, making sure to enter it correctly. For more information on the correct way to enter a number, check out this helpful site: http://www.howtocallabroad.com/. After this, you will enter the name of the person whose number this is, and then you will have created a SmartDial.

You can add numerous SmartDial Numbers or Registered Numbers, and you can change any of the info in your account including your credit card, email, or password, which is why there is absolutely NO reason to create more than one account.

2. Now you need to purchase credit.

Once you have added the numbers successfully and correctly, you need to add credit to your account by clicking the blue “INCREASE YOUR CREDIT” button on the upper-left side of your main account page.

3. Time to make a call!

You now have numbers and credit…it’s time to make your first call. All you need to do to make your first call is take the phone with the number you have registered (cell or house phone) and dial any of the local SmartDial Numbers that you made. You must make this first call from your registered phone to a SmartDial Number.
Now that you have made this first call, your account is completely activated. You will now receive a PIN, which you can use to make calls from phones that you have not registered, or to make calls using a local access number to contacts that you did not make a SmartDial for. Your PIN code can be found on your account page, on the lower-left side, under the box which shows your Registered Numbers.

Rate Decrease to Afghanistan!

StanaCard has great news! We are decreasing our rates to Afghanistan by 14%.  The new rate is 21.49¢.

That’s almost 30% cheaper than Skype and -- unlike Skype and most calling cards -- we charge absolutely no connection fees.  You pay only for what you use.

The more you know…

Afghanistan literally means “Land of Afghans.”  But this could mean more than the people living in the modern state of Afghanistan, which was founded by Ahmad Shah Durrani in 1747.  There are other sorts of Afghans:

1.    The Afghan Hound, one of the oldest hound breeds. They acquired their unique features in the cold mountains of Afghanistan, where it was originally used to hunt hares and gazelles by coursing them

2.    An Afghan can also be referred to as a "throw". Afghans were first made in Afghanistan and commonly featured geometric designs with many holes in the pattern. They are hand-stitched or knitted. 

3.     Afghan rugs are meant for covering large areas of floor. Many patterns and colors are used, but the traditional and most typical is that of the octagonal elephant's foot (Bukhara) print, often with a red background.

      If you need to call to find an Afghan rug, want to know a pattern for knitting, or want an Afghan hound straight from the source, click here to find out how to do it for really cheap!

New York Marathon Winner!

Congratulations go out to Ethiopia and their own Gebre Gebremariam, who was the winner of the NYC Marathon, finishing first with an astounding time of 2:08:14.   Gebremariam, 26, is the first man to win with a marathon debut since 1980, meaning: most people who win the marathon do it a few times before taking home the gold.

The prize for winning the marathon is $130,000 and a title coveted by over 45,000 people. The New York Post quoted him to say, "New York is New York. It is so special for me, even though I just finished only, I'm so, so happy to be here to win it.  Nobody expected me to win, but even for me, for myself I cannot digest it to say to myself (that I won). But New York is special. The finish is good for me. I come from 10k, 5k, cross country, I win all of those…I come back here 100% to win next year."

Again, Congratulations Gebre!

Sara Grossman- @stanacardsara

Rate Decrease for Sierra Leone, Guinea, and Kuwait!

One of our favorite things to do here at StanaCard is listen to the community and participate in the conversation.  Well we heard you and we are responding.

We have decided to decrease our rates to Sierra Leone mobile, Kuwait mobile and Guinea mobile.  Calling home is tough and we wanted to help make it simple and inexpensive.

The new rates are as follows:

Sierra Leone Mobile 32.99¢

Guinea Mobile 32.99¢

Kuwait Mobile 10.99¢

The new rates are well below other competitors, plus with us you never have to worry about connection fees or hidden charges.

Or make all your calls to any country for FREE! Want to learn how? Click here.

Nepal Rate Decrease!

The Himalayas are calling your name can you hear it?  Now you can call back and talk for even longer.  So call back those beautiful Himalayan Mountains and talk for over ½ an hour for only $5.  That makes the new rate 14.99¢ for mobile and fixed calls. 

StanaCard knows that you need to reach your family, friends and colleagues inexpensively and easily so we try our hardest to make that happen. If you have any suggestions or comments about how we are doing or how we can improve our service please let us know.  You can contact support or leave a comment on our blog.

Did you know you could use StanaCard for your business?  You can make money and save money all at the same time.  What to learn more?  Click here.

Visit our website and sign up today!

Côte d'Ivoire Rate Decrease!

StanaCard loves bringing great news to our customers, and rate decreases are always our favorite. We make sure that our rates are competitive with other services and our call quality is the best out there. We have lowered or rate to the Côte d'Ivoire 25%. Our new rates are as follows:

Côte d'Ivoire decreased to 17.9¢ per minute
Côte d'Ivoire MOBILE decreased to 21.9¢ per minute

Other calling services such as Skype are still making their customers pay 22.0¢ for their fixed line calls to the Ivory Coast or they add on extra fees. At StanaCard there are no hidden fees or charges. What you see is what you get.

As always there is a fast and easy way to make all your calls back home for FREE. Take part in our referral program and you could receive up to $10 worth of free calls. Free calls aren’t you thing? How about FREE MONEY? You can cash out your referral bonus for real cash and spend it on whatever you want. Start sending referrals NOW.

Happy Calling
The StanaCard Team

New Access and SmartDial Numbers in Peru and Poland

Yeah! We have new Access and Smartdial numbers available in Peru and Poland.

StanaCard is always trying to add new countries to its ever growing list, allowing people all over the world to reach their families with a local call.  Please visit www.stanacard.com to see where else we offer Access and SmartDial numbers.

What does this new addition mean to you?

We know you call your friends and family in these countries, well now they can call you.  All they need to do is open an account and set up SmartDial numbers so they can reach you fast and affordably.  Need a little more help? Click here.

Since you’re already telling your friends and family about our new Access and SmartDial numbers why not take advantage of our referral program.  Remember friends and family can receive double their first purchase and you can receive up to $10.  Everyone wins!

Happy Calling

The StanaCard Team

Auto Recharge is off, but I'm still being charged!

Every day I make sure to have one on one time with support asking them what I should write about or if there is something unclear for the customers that I need to address.  

This week the majority of the discussions were about Automatic Recharge. Let's first define how Automatic Recharge works:

1. Under Account Setup you have an option to enable or disable Automatic Recharge.

enable: Once your account falls below $1, your last valid credit card that was used is charged for the amount you selected.

disabled: you can choose this option if you do not want your credit card to be automatically charged

2. You can log into your account and change the amount you want to be charged.

3. Remember in order to change the credit card that will be charged during this process you need to first charge the new credit card on the website.  Once you have done this your new card will Automatically be charged each time your account falls below a $1

Recharge over the phone:

This option is not the same as Automatic Recharge

1. If you do not have automatic recharge enabled than once your credit reaches below a $1 you will be prompted to either recharge your account over the phone or hang up. 

2. If you choose to recharge over the phone your account will recharge for the last valid amount charged on the website.  So this means if your last valid charge was for $150 dollars than your account will be charged that same amount.  You will not have the option to change the amount over the phone.

At this moment you cannot disable this option.  

This information is important to know because if you allow someone to use your account than they will have the option to recharge the account without needing your permission and without you even knowing about.  It's important to talk to everyone on the account and let them know not to recharge if you do not want them to.

Remember: Enabling Automatic Recharge or recharging over the phone gives Stanacard authorization to charge your credit card for the amount selected.


We take your concerns very seriously and we can't help unless you tell us how.  Please always feel free to respond to this or any blog post we put up with questions concerns or just general comments.  


Happy Calling
The StanaCard Team