This week the majority of the discussions were about Automatic Recharge. Let's first define how Automatic Recharge works:
1. Under Account Setup you have an option to enable or disable Automatic Recharge.
enable: Once your account falls below $1, your last valid credit card that was used is charged for the amount you selected.
disabled: you can choose this option if you do not want your credit card to be automatically charged
2. You can log into your account and change the amount you want to be charged.
3. Remember in order to change the credit card that will be charged during this process you need to first charge the new credit card on the website. Once you have done this your new card will Automatically be charged each time your account falls below a $1
Recharge over the phone:
This option is not the same as Automatic Recharge
1. If you do not have automatic recharge enabled than once your credit reaches below a $1 you will be prompted to either recharge your account over the phone or hang up.
2. If you choose to recharge over the phone your account will recharge for the last valid amount charged on the website. So this means if your last valid charge was for $150 dollars than your account will be charged that same amount. You will not have the option to change the amount over the phone.
At this moment you cannot disable this option.
This information is important to know because if you allow someone to use your account than they will have the option to recharge the account without needing your permission and without you even knowing about. It's important to talk to everyone on the account and let them know not to recharge if you do not want them to.
Remember: Enabling Automatic Recharge or recharging over the phone gives Stanacard authorization to charge your credit card for the amount selected.
We take your concerns very seriously and we can't help unless you tell us how. Please always feel free to respond to this or any blog post we put up with questions concerns or just general comments.
Happy Calling
The StanaCard Team
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