1. Make sure you have entered your numbers correctly.
A “Registered Number” is simply your phone number. The most common registered number is a personal cell phone number. You can also enter house numbers or friend’s numbers, but you cannot register work numbers. Please only enter a friend’s number if he will always be using your account, because we cannot remove registered numbers. You do not need to enter these like a number that you would call internationally, you just need to enter them like anyone in your current country would dial them. For example, for US numbers, you just need to enter the 3-digit area code, followed by the 7-digit number.
A “SmartDial Number” is a local number that we give you with your local area code. When you make a SmartDial, you will pick the area code that you want, and we will assign you a number. You will then enter the international number that you want to reach, making sure to enter it correctly. For more information on the correct way to enter a number, check out this helpful site: http://www.howtocallabroad.com/. After this, you will enter the name of the person whose number this is, and then you will have created a SmartDial.
You can add numerous SmartDial Numbers or Registered Numbers, and you can change any of the info in your account including your credit card, email, or password, which is why there is absolutely NO reason to create more than one account.
2. Now you need to purchase credit.
Once you have added the numbers successfully and correctly, you need to add credit to your account by clicking the blue “INCREASE YOUR CREDIT” button on the upper-left side of your main account page.
3. Time to make a call!
You now have numbers and credit…it’s time to make your first call. All you need to do to make your first call is take the phone with the number you have registered (cell or house phone) and dial any of the local SmartDial Numbers that you made. You must make this first call from your registered phone to a SmartDial Number.
Now that you have made this first call, your account is completely activated. You will now receive a PIN, which you can use to make calls from phones that you have not registered, or to make calls using a local access number to contacts that you did not make a SmartDial for. Your PIN code can be found on your account page, on the lower-left side, under the box which shows your Registered Numbers.
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